Zilver is an innovation consultancy. We help you run strategic customer experience programs on the foundation of empathy based customer insights as well as metric based customer intelligence. We combine brand vision and innovation strategy in a design led approach, leading to tangible, measurable, implementable solutions as well as long-term growth. Our aim is to improve the relevance of businesses and the lives of people, making the most of talents and resources.Explore our world
EBAY | marktplaats
USER EXPERIENCE DESIGN FOR SEAMLESS CUSTOMER JOURNEYS
Marktplaats is the famous Dutch classifieds site owned by Ebay inc. In the fall of 2012 the Marktplaats UX team asked us to embark on a journey with them to explore how we could improve their users’ experience along the journey. In parallel, they were looking to generate a shared customer understanding across the different functions of the company, in order to create a more efficient, on brand and customer centric work flow.
July 28, 2014by Erik
Together with DMN, Ralf Beuker, and the Dutch consulate in Düsseldorf we are the initiators and organizers of the DesignXchange business club. The first DesignXchange event was held in Essen and focussed on the topic of how designers initiate and sustain change. Later this year edition II wil be held... Read more
July 23, 2014by Erik
Most of the time we find ourselves being very busy with various customer experience, customer insight and strategic innovation projects. These projects are great, and we want to share what we do but found that our current website wasn't up to the task. It screamed for a redesign and we managed, although... Read more