Zilver is an innovation consultancy. We help you run strategic customer experience projects. We operate on the foundation of empathy based customer insights as well as metric based customer intelligence. We combine brand vision and innovation strategy in a design led approach. This leads to tangible, measurable, implementable solutions as well as long-term growth. Our aim is to improve the relevance of businesses and the lives of their customers, making the most of human talents and resources.Explore our world
EBAY | marktplaats
USER EXPERIENCE DESIGN FOR SEAMLESS CUSTOMER JOURNEYS
Marktplaats is the famous Dutch classifieds site owned by Ebay inc. In the fall of 2012 the Marktplaats UX team asked us to embark on a journey with them to explore how we could improve their users’ experience along the journey. In parallel, they were looking to generate a shared customer understanding across the different functions of the company, in order to create a more efficient, on brand and customer centric work flow.
May 17, 2015by Erik
Anno 2015 the customer experience community can be proud and content: customer centricity is high up on the agenda of corporate leaders. It’s been a long time since I’ve spoken to someone with a leading position in business who does not believe that putting the customer first makes business sense.... Read more
April 23, 2015by Erik
Will you help us grow our team? We are looking for a senior service design consultant with 8-10 years experience. We’re looking for a new, full time (32hrs minimum) team member for our Rotterdam based customer experience consultancy, where we combine expertise in customer insight research, brand development, innovation strategy and service design. Check out... Read more