customer experience innovation
Zilver’s training in customer centricity, service design and design thinking for organizations in transition
You know that customer centricity is key for organizations to remain relevant and deliver value. You’ve also understood that service design and design thinking may lead to very relevant, useful, innovative and effective results when it comes to customer experience innovation. But how exactly? What are the processes, methods and tools that will help you get the job done? What is the mindset and culture that is required for design thinking to prosper? How can these new approaches to customer centricity be embedded in a healthy commercial business case? And how do you get funding from your boss, involvement from your colleagues, and commitment from your team?
If you recognize these questions, this training is for you.
In a six day intensive program we will submerge you into the world of customer centricity, service design and customer experience. In a collaborative, hands on setting we will teach you the processes, methods and tools required to get started right away. Next to theory, exercises and lots of case examples you will work on your own project, for your own manager. This way we ensure that your learning experience is relevant and actionable. In fact, you’ll end the training with a prototype of a new service or customer experience that you will present to your manager!
so turn your ambition into action and enroll! Places are limited 😉
for more information contact Erik Roscam Abbing, email@example.com