Zilver Writes – Customer Experience Outlook 2015

January 20, 2015by zilver

We were asked by Kerry Bodine (author of Outside-In) and Lisa Lindström (CEO of Doberman) to contribute to The 2015 Customer Experience Outlook. We decided to focus our contribution on designing customer experiences with employees, because that’s what we’re heavily engaged in at the moment with several clients.

Other contributors include Joseph Pine & James Gilmore, Brandon Schauer, Fred Leichter, Tenny Pinheiro and Many others.

You can download the free e-book right here: